Terms & Conditions


These terms and conditions shall apply to all work carried out in the provision of services by Training Smart Ltd to the customer in accordance with any booking form signed by or authorised with a booking number by a representattive of the customer. No additions to or modifications of these terms and conditions shall have effect unless expressly agreed in writining by both parties and expressed to be amendments to these terms and conditions. Training Smart Ltd employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by Training Smart Ltd in writing. The customer acknowledges that it does not rely on and waives any breach of any such representations that are not so confirmed.

Prices charged will be agreed between the buyer and the seller and confirmed on the course booking form and on the course booking confirmation. Unless mutually agreed payments for courses and service will be due at the time of the booking. Invoices will be issued at the time of booking confirmation. Payment is then due a minimum of 7 days prior to course commencement. Training Smart Ltd reserves the right to hold bookings if payment is not received. It is possible to pay by BACS or cheque made payable to Training Smart Ltd.

Confirmation of booking
Provisional bookings are held for 1 week. In this time we must receive a completed booking form. If a signed booking form is not received in this time your place may be released. A letter/email of confirmation will be sent within 10 working days of receiving the completed booking form at which time an invoice will also be provided.

Cancellation and transfers
Cancellations received on the day will incur the full fee. If cancellation is received in the seven working days prior to the event 50% of the fee will be required or refunded. If cancellation is made more than seven days prior to the event 20% of the fee will be required or 80% refunded if full payment has been received. If you wish to transfer your booking to a later date this may be done but no less than 14 days before the original event date. In these circumstances no additional cost is involved. Training Smart Ltd reserves the right to cancel any course or service at any time after giving written notice to the buyer.

Course documentation policy
All participants are provided with course notes and handouts to serve as a reference tool for use after the event. They cannot be used for cascade training purposes and/or copied. No handouts can be purchased separately and all of the literature is covered by copyright.

Data Protection
Training Smart Ltd keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it. However Training Smart Ltd may from time to time wish to give you information about other courses, services or products it provides.

Delegate suitability
It is the customer’s responsibility to ensure that the course is suitable for their requirements. All delegates should have read and understood the course outline and met any necessary prerequisites. Delegates who do not meet the course prerequisites may be asked to leave by the training provider.

Training times and Course description
Delegates will be advised of start and finish times of courses upon booking confirmation.