Terms & Conditions
Prices charged will be agreed between the buyer and the seller and confirmed on the course booking form and on the course booking confirmation. Unless mutually agreed payments for courses and service will be due at the time of the booking. Invoices will be issued at the time of booking confirmation. Payment is then due a minimum of 7 days prior to course commencement. Training Smart Ltd reserves the right to hold bookings if payment is not received. It is possible to pay by BACS or cheque made payable to Training Smart Ltd.
Confirmation of booking
Provisional bookings are held for 1 week. In this time we must receive a completed booking form. If a signed booking form is not received in this time your place may be released. A letter/email of confirmation will be sent within 10 working days of receiving the completed booking form at which time an invoice will also be provided.
Cancellation and transfers
Cancellations received on the day will incur the full fee. If cancellation is received in the seven working days prior to the event 50% of the fee will be required or refunded. If cancellation is made more than seven days prior to the event 20% of the fee will be required or 80% refunded if full payment has been received. If you wish to transfer your booking to a later date this may be done but no less than 14 days before the original event date. In these circumstances no additional cost is involved. Training Smart Ltd reserves the right to cancel any course or service at any time after giving written notice to the buyer.
Course documentation policy
All participants are provided with course notes and handouts to serve as a reference tool for use after the event. They cannot be used for cascade training purposes and/or copied. No handouts can be purchased separately and all of the literature is covered by copyright.
Training Smart Ltd keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it. However Training Smart Ltd may from time to time wish to give you information about other courses, services or products it provides.
It is the customer’s responsibility to ensure that the course is suitable for their requirements. All delegates should have read and understood the course outline and met any necessary prerequisites. Delegates who do not meet the course prerequisites may be asked to leave by the training provider.
Training times and Course description
Delegates will be advised of start and finish times of courses upon booking confirmation.